Frequently Asked Questions

General

Do you have cases for my HTC __ / Samsung  __  / LG __ / etc.?

Currently, we are only carrying cases for Apple iPhone 5, iPhone 4/4S, iPod Touch 5, iPod Touch 4, and Samsung Galaxy S3 / S4, and Note 3.  We will be looking to add more cases and accessories in the near future.

For all other phones and devices, we have no set time schedule yet.  Make sure you follow our blog or Facebook page for the latest updates!

What payment methods do you accept?

We only accept payments processed through Paypal.

Shipping & Returns

Where do you ship to?

We now ship Worldwide!

How long does shipping take?

All orders are shipped out 1-5 days after receiving payment.  Shipping can then generally take up to 10 – 20 business days.  Shipping can be delayed further due to post office delays, weather, holidays, customs, or any other factors out of our control.

*****For the Holiday Season, we can not guarantee your order will arrive in time for Christmas.

What do you charge for shipping?

Shipping costs $3.99 per item.

What is your return policy?

Returns are accepted up to 7 days after you have received your items.  Please send us an email at returns@kawaiicase.com to initiate the return process.  If the product is in the same condition as received, you will receive a full refund for the price of the product, but not the shipping costs.  Please make sure the returned product is carefully wrapped and we recommend getting a tracking number for all return items as we are not responsible for lost or damaged cases coming back to us.  There are no refunds on items damaged in shipping.

Contact information

If you have any other questions, please email us at help@kawaiicase.com, or use the contact form below.